Return Policy

Last updated: August 8, 2025

At Buffalo Imaging, Inc (“Company”, “we”, “us”, or “our”), we want our customers to be fully satisfied with their purchases. This Return Policy outlines the terms and conditions for returning products purchased from our website www.buffalous.com. Please read this policy carefully before making a purchase.

1. Return Authorization

To request a qualifying return, please contact Buffalo Imaging Customer Service at [email protected] or call (323) 721-5678. You must provide an itemized list of products, your invoice number, and the reason for the return.

All returns require prior authorization from a Buffalo Imaging Customer Service Representative. Unauthorized returns will not be accepted.

2. Restocking Fee

Approved returns may be subject to a 15% restocking fee. This fee will be deducted from your refund amount.

3. Time Limit

Return requests must be made within 30 days from the invoice date. Returns submitted after this period will not be accepted.

4. Condition of Returned Items

Returned products must be in new, unused, and resalable condition with original packaging and all included accessories. Products not meeting these requirements may be refused or subject to additional fees.

5. Non-Returnable Items

• All equipment sales are final — this includes printers, heat presses, ovens, and fabrication equipment.
• Opened inks cannot be returned. Inks with six months or less before expiration are also non-returnable.
• Special order items, non-stock items, custom-fabricated items, custom-imprinted badges, and sheets applied with adhesive are not eligible for return.

6. Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days, excluding any applicable restocking fees.

7. Contact Us

If you have any questions regarding this Return Policy, please contact us at:

Buffalo Imaging, Inc
2015 Saybrook Ave.
Commerce, CA 90040
United States
Email: [email protected]
Phone: (323) 721-5678