Q & A

Which media is supported by my printer?

• The printer prints on dye sublimation transfer paper. For media specifications, see below.
  

  Paper Specifications

  Note: Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any non-Epson brand or type of paper. Always test a sample of paper stock before purchasing large quantities or printing large jobs.

  Roll paper

  Core size	2 inches (51 mm)
  Outer diameter	Up to 4.33 inches (110 mm)
  Width	8.27 to 24 inches (210 to 610 mm)
  Thickness	0.002 to 0.008 inch (0.05 to 0.21 mm)
  Weight	Up to 6.61 lbs (3 kg)

  Cut sheet paper (auto sheet feeder)

  Size	A4 (8.3 × 11.7 inches [210 × 297 mm])A3 (11.7 × 16.5 inches [297 × 420 mm]) Letter (8.5 × 11 inches [216 × 279 mm]) Legal (8.5 × 14 inches [216 × 356 mm])
  Thickness	Plain paper: 0.005 to 0.01 inch (0.12 to 0.27 mm)
  Loading capacity	Plain paper: 50 sheetsOther paper types: 5 sheets

  Cut sheet paper (1 sheet)

  Width	8.27 to 24 inches (210 to 610 mm)
  Length	11 to 46.8 inches (279.4 to 1292 mm)
  Thickness	Plain paper: 0.005 to 0.01 inch (0.12 to 0.27 mm)

The colors of my printouts do not match the colors on my computer monitor. What should I do?

• The color correction process is complex. We can assist you with the proper assignment of settings; however, we cannot assist you with creating a color profile.Try the following recommended color correction methods:
  • Use Adobe Photoshop ICC profiles.Note: Disable the color controls in the Epson driver if you use this method.
  • Use the Epson printer driver and assign a preset profile.
  • Ensure that your monitor is calibrated, and is displaying accurate color.

  If the recommendations above do not help, contact Epson support.

Which user replaceable parts and accessories are available for my product?

• See below.
  

  Optional Equipment and Replacement Parts

  You can purchase genuine Epson ink, paper, and accessories from an Epson authorized reseller. To find the nearest reseller, visit proimaging.epson.com (U.S.) or Buffalophotoimaging@gmail.com (Buffalous.com), select your product series and product, and click the Where to Buy call 323-721-5678 or buffalous.com

  Option or part	Part number
  Printer stand and paper basket	C12C933151
  Roll media spindle	C12C933211
  Maintenance box	C13S210057
  Replacement printer cutter blade	C13S210055
  1-year extended Epson Preferred Plus service plan	EPPT3151B1

*TexPrint R/TexPrint-DTR, EasySubli and Jetcol TA paper are not recommended with this model printer.